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Re: What new skills are needed for customer success to be effective in times of economic uncertainty?
Last week I did a webinar with Jamie Domenici, SVP, Customer Success Adoption & Growth, Salesforce. Jamie shared a lot of great information, and one surprise for me was as soon as they sent all t…1 -
Re: Identifying best PSA system solutions for delivering ProServices
I would also point everyone to the TSIA Professional Services Technology survey: https://www.tsia.com/members/data/surveys-and-quick-polls/technology-stack-survey-for-professional-services Members wh…1 -
Re: How has COVID-19 impacted your investment priorities this year?
Here are the results of a polling question from last week's Coveo webinar on spending around knowledge management, self-service, and remote worker technology.2 -
Re: COVID-19 Impacts to Digital Customer Experience
Here's a link to the report I published with an overview of various virtual engagement tools, and use cases for them across service and sales: https://www.tsia.com/resources/building-the-infrastructu…5